Refund & Cancellation Policy

Our policies for returns, refunds, and order cancellations at Arihant Pipe Co

1. General Policy

Arihant Pipe Co is committed to customer satisfaction. This refund and cancellation policy outlines the terms and conditions for returns, refunds, and order cancellations.

2. Order Cancellation

Orders can be cancelled under the following conditions:

  • Before Production: Orders can be cancelled without penalty if cancelled before production begins
  • During Production: Cancellation during production may incur charges for materials and work completed
  • After Production: Orders cannot be cancelled once production is complete

To cancel an order, please contact us immediately at +91 8619477584 or contact@arihantpipeco.shop.

3. Refund Eligibility

Refunds will be considered in the following circumstances:

  • Manufacturing defects or quality issues
  • Non-conformance to agreed specifications
  • Damage during transportation (if responsibility is ours)
  • Order cancellation before production begins

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom-made products manufactured to specific requirements
  • Products damaged due to improper handling or installation
  • Products used beyond their intended purpose
  • Products returned after 30 days of delivery
  • Transportation and handling charges

5. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team within 7 days of delivery
  2. Provide order number and reason for refund request
  3. Return the product in original condition with all packaging
  4. Wait for inspection and approval of refund request
  5. Receive refund within 15 business days of approval

6. Quality Inspection

All returned products will undergo quality inspection to determine eligibility for refund. The inspection will verify:

  • Product condition and completeness
  • Presence of manufacturing defects
  • Conformance to original specifications
  • Proper packaging and documentation

7. Refund Timeline

Refunds will be processed as follows:

  • Inspection Period: 3-5 business days
  • Approval Notification: Within 2 business days of inspection
  • Refund Processing: 5-10 business days after approval
  • Total Timeline: 10-15 business days from return receipt

8. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • Bank transfer for direct payments
  • Cheque for cheque payments
  • Credit to account for credit transactions

9. Partial Refunds

In cases where only part of the order is defective or non-conforming, partial refunds may be offered for the affected items only. The refund amount will be proportional to the value of the defective items.

10. Transportation Costs

Transportation costs for returns are the responsibility of the customer unless the return is due to our error or manufacturing defect. In case of our error, we will bear the return transportation costs.

11. Exchange Policy

We offer product exchanges in the following cases:

  • Size or specification errors on our part
  • Manufacturing defects
  • Non-conformance to agreed specifications

Exchange requests must be made within 7 days of delivery and are subject to product availability.

12. Warranty Claims

Warranty claims are separate from refund requests and are governed by our product warranty terms. Warranty claims do not automatically qualify for refunds but may result in product replacement or repair.

13. Dispute Resolution

In case of disputes regarding refunds or returns, we encourage customers to contact our customer service team first. If the issue cannot be resolved amicably, it may be escalated to senior management for review.

14. Policy Updates

Arihant Pipe Co reserves the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website. Customers will be notified of significant changes via email or website notification.

15. Contact Information

For refund and cancellation requests, please contact us:

Last Updated: December 2024